ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations, with a focus on transforming enterprise IT by automating and standardizing business processes and consolidating IT across the global enterprise. Fujitsu, as a managed service provider, delivers end-to-end ServiceNow solutions, from consultancy, implementation, integration, service orchestration and stakeholder communication, through to training and support.
Last week ServiceNow published a new release. This was the 11. release in alphabetical order that ServiceNow uses, with names from cities in the world. The previous releases were Eureka, for example, and Jakarta, and now comes Kingston. Common for all is that they offer new functionality and fixes. In this blog post I will highlight the new features in the Kingston release, which I find most interesting and which I think will give added value to your ServiceNow instance.
So, the treasure hunt is back on. Last year we had the “Hidden diamonds of Jakarta” and now it’s time for “the lost treasures of Kingston”. For those who found the hidden diamonds of Jakarta, my main thought here is the same, to highlight the new features in Kingston that might not have received the same amount of star power as for example Flow Designer or the entrance of AI.
Before I start, I want to mention that my personal favourite is the Flow designer. It can really be a game changer when it comes to slim your process, perform better and do less coding. And the potential of re-usability within the designer is huge.
So, back to the lost treasures. First, I want to mention the two functionalities in Kingston that ServiceNow has buried.
- UI11: My guess is that not many of you know about UI11. My journey started on Eureka with UI14, so I never used it myself. Until Kingston, you could have lived in the past using UI11, but in Kingston, it is gone.
- Next thing that has vanished is the ability to hold “Shift” and hover over the “i” in the list menu to get a popup window with the record in edit mode.
Now, let’s start talking about the new features in Kingston
Service Catalog in Service Portal:
With Kingston we see a whole new bunch of widgets and other fun features. Our beloved order guide now gets support for attachments, even per item. As you can see from the order guide above, it is similar to the view we got in the native UI. You can read more about it here.
Automated Test Framework (ATF):
I have not had the time to look deep into ATF yet, but from what I have seen, there is one thing that I really like; the new feature that makes you able to re-run specific failed tests in a suite without re-running the whole suite. You can read more about it here.
The CMDB SDK:
The CMDB SDK provides a set of Representational State Transfer (REST) application programming interfaces (APIs) that enables third-party applications to use the identification and reconciliation engine to create, read, and update configuration item (CI) records. Thus, eliminating duplicate CIs and improving overall CMDB data quality.
Hopefully this will make life easier for CMDB people when making sure there isn’t duplicate CIs etc. You can read more about that and more CMDB news here.
In Kingston we see a few of these workspaces. In my eyes, these workspaces are the future, and I bet that in the next London release these will have grown and taken over a lot more applications. If you want to see how it works, take for example a look at the Agile Board. (You need to activate the agile 2.0 plugin to get it). You can read more about the agile board here.
Software Asset Management (SDM):
In Kingston you will have an OOB integration to handle your Office365 subscriptions. There is great potential of cost saved in different licenses for companies from this, and Office365 sure is a place for saving potential as well. You can read more about it here.
Kingston gives you the ability to pull the data from External Data sources to your PA reports. It is simple, and no data is saved in ServiceNow, only the scores. You can read more about it here.
A new field type has become reality in Kingston. The new field shows the result of a database function, like add, concat or datediff. You should get improved performance by using this instead of a business rule. Together with the Flow designer, I think we will see a lot less use of business rules in the future than what we have seen in the past. You can read more about it here.
Finally, the mobile app is starting to evolve, giving the functionality for users to use the app without an internet connection. This is probably requested by many users, and I must say that I think it is a real nice feature. You can read more about it here.
These were our Hidden Diamonds of the recent release, wishing you good luck on the treasure hunt.