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Shape your career with Fujitsu - hear from our service desk alumni

Main visual : Shape your career with Fujitsu - hear from our service desk alumni

At Fujitsu, we support our people to learn and grow locally and globally, giving them the autonomy to take control of their career. Where you may start your career with us, may not be where your journey will progress to in the end.

Hear from some of our Service Desk alumni from our teams across New Zealand as they share insights into how their career has progressed since joining Fujitsu, their favourite thing about the company, and some advice they would give to their younger selves!

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Sherryl Forteza

Location: Auckland, New Zealand

Starting Role: Service Desk Analyst

Current Role: IT Support Engineer

How has your career progressed at Fujitsu?

Having started in Fujitsu as a Service Desk Analyst in 2015, I have since worked hard to get to where I am today. Fujitsu really does help their employees to learn and grow in their role. For instance, I was able to join a tech expert program, which has offered me exposure to a variety of career development opportunities. Through this, I feel that my knowledge has become more vast and well-rounded over time.

What do you like about working at Fujitsu?

I have seen the company consistently been listed as one of the top places to work. I have heard employee testimonials and of Fujitsu’s enthusiasm for encouraging employee growth through education, training, and various other resources.

What advice would you give your younger self?

Do not miss any opportunity that comes your way and work hard. Nevertheless, enjoy life more.

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Karen Dias

Location: Auckland, New Zealand

Starting Role: Service Desk Analyst

Current Role: Service Delivery Graduate

How has your career progressed at Fujitsu?

I joined Fujitsu, as a Service Desk Analyst for the Ministry of Justice Account, on a 6 month contract and then went on to become a permanent employee. About a couple of months later, I was appointed as the Second-in-Charge (2IC) where my duties included engaging with SDMs, joining meetings to discuss concerns and queries, producing monthly reports and holding team meetings.

Around April in 2019, I saw job openings for a Graduate position at Fujitsu and decided to apply for Service Delivery as some of the Service Delivery Managers (SDMs) I interacted with on a daily basis inspired me. I submitted my application, got invited to do a video interview, which then lead to an assessment day where we presented in small groups and then had a 1v1 interview. Now, here I am, as a Service Delivery Graduate!

What do you like most about working at Fujitsu?

What I like about working at Fujitsu is their vision to create a healthy, safe, productive and engaged workplace for everyone.

What is your proudest achievement at Fujitsu?

During my time as the Second-in-Charge (2IC) for the Ministry of Justice Account, I received an invitation to travel to Wellington by the Client Services Director and SDM to meet with our stakeholders due to my exceptional leadership and managing a team of 20+ members in the absence of a Team Leader.

What advice would you give your younger self?

Everything happens for a reason – without mistakes and failure, you would have never learned. You will know that everything comes in to serve a purpose and then it will go. You will not dwell on disappointments or view unfortunate events as regrets; instead, you will see them as opportunities. So don’t stress or think life is unfair because everything happens for a reason.

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Harsh Arora

Location: Wellington, New Zealand

Starting Role: Service Desk Analyst

Current Role: Associate Database Administrator

How has your career progressed at Fujitsu?

I joined Fujitsu in Wellington as a Service Desk Analyst in 2016. Around a year later, I was appointed to the role of Associate Systems Engineer, essentially an after-hours multi-customer server support role. And in 2019, I was successful in being appointed to the position of Associate Database Administrator where I continues to develop my skills as an SQL DBA skills in our Processing and Storage division.

What do you like most about working at Fujitsu?

Three things: work culture, career progression, and flexibility

What advice would you give your younger self?

Say 'yes' to every opportunity that comes your way. No responsibility is beneath you. These are all stops on the path to your career, and don't be that person that just waits for their turn to talk. Listen, care and then react.

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Nita Sharma

Location: Auckland, New Zealand

Starting Role: Service Desk Analyst - Contract

Current Role: Senior Knowledge Administrator

How has your career progressed at Fujitsu?

I started as a Service Desk Analyst at Fujitsu in 2013 under a contractual basis. Soon after, I was offered a permanent position and has since held the role of Senior Knowledge Administrator, a complex role that is essential to the efficient functioning of our support teams.

It feels great to work in a place where everyone seems to know who I am even if I may not have come across them before.

What do you like most about working at Fujitsu?

I have never had any bad experiences in my years here – they have all been productive and pleasant. The managers, especially, have been great to work with and are extremely supportive.

What is your proudest achievement at Fujitsu?

I was the ROC star award winner of Qantas during the time I was contracted to work there. I was also promoted to a senior position after being in the Knowledge Management team for a short time.

What advice would you give your younger self?

Never give up in life. Keep trying in anything you are passionate in and aim for as high as you can go. Keep your family life as well as your work life in balance.

Thank you to Karen, Harsh, Sherryl and Nita for sharing their advice with us. Hear more insights from our other Service Desk alumni here.

Are you ready to explore your career with Fujitsu? Click here to find out more.