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Build your path to success - starting with Fujitsu service desk

Main visual : Build your path to success - starting with Fujitsu service desk

At Fujitsu, we support our people to learn and grow locally and globally, giving them the autonomy to take control of their career. Where you may start your career with us, may not be where your journey will progress to in the end.

Hear from some of our Service Desk alumni from our teams across Australia as they share insights into how their career has progressed since joining Fujitsu, their proudest achievements, favourite thing about the company, and more!

 

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Simon Brettel

Starting Role: Service Desk Analyst

Current Role: Service Delivery Director – Defence

How has your career progressed at Fujitsu?

I have been fortunate to be offered various opportunities within Fujitsu to extend my skills and build my experience in both delivery roles and also management positions.  My career in Fujitsu has provided me with various roles in Defence, DFAT, CSIRO and other government agencies.

What do you like the most about working at Fujitsu?

In all of my roles, I have had a diversity of work and some interesting opportunities that have allowed to learn and refine my skills. My managers have always been very supportive and given me the autonomy to develop the roles in which I have worked and manage the activities for which I am responsible.

Most importantly, I have had the great pleasure to work with a large number of very talented, conscientious and team focused colleagues who have helped make Fujitsu the organisation that it is today.

What is your proudest achievement at Fujitsu?

The role I have played in helping fellow staff to develop and grow their own careers within Fujitsu, which has helped them achieve some great delivery outcomes for our company.

What advice would you give your younger self?

My approach is to work hard and look after the needs of those around me, whether it be my peers, the staff whom I manage or the client counterparts with whom I collaborate.

With this in mind, the advice to my younger self would be these couple of principles –

  • Do unto others as you would have done to yourself; and
  • Focus on the overall situation, the outcome being sought, the people involved and not worry too much about all of the specific details

 

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Jemma Rice

Starting Role: Service Desk Analyst

Current Role: Gateway Operations Manager

How has your career progressed at Fujitsu?

I started with Fujitsu in 2011 in a Service Desk Analyst role. From there, I was able to move both vertically, into a Service Desk Team Leader role, and horizontally across various teams within the business, including Business Services Manager, Head of Resource Management, and my current role as Gateway Operations Manager.

What do you like the most about working at Fujitsu?

For me, these are my two main things:

  1. The opportunities given to anyone who puts in effort and expresses their intentions to progress.
  2. The people who I work with on a day-to-day basis, the support we give to each other, and the trust and working relationships I have with my colleagues.

What is your proudest achievement at Fujitsu?

My proudest achievement at Fujitsu was the introduction of HPI to the ICT Operations Control team, and the standardisation of Major Incident Management processes. Through these efforts and others, we were able to retain and select a team of positive professionals who delivered an uplifted service to our customer.

What advice would you give your younger self?

Study earlier! Whilst your career is progressing, and your family growing, it is going to be very challenging to fit in study if that is what you want to do to compliment your career path.

 

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Teagan Ricketts

Starting Role: Service Desk Analyst

Current Role: Deskside Team Leader

How has your career progressed at Fujitsu?

I started with Fujitsu as a service desk analyst in 2015 and have had the opportunity to work across various contracts, giving me the chance to learn with every new opportunity.

What do you like the most about working at Fujitsu?

Empowering people, making connections, helping others grow, as well as the growth I also get to experience.

What is your proudest achievement at Fujitsu?

Receiving a Gold Award for the dedication and preservation in resolving a complex issue for my last client.

What advice would you give your younger self?

Don’t be afraid of change. Throw yourself into everything at 110%.

Thank you Simon, Jemma and Teagan for sharing their advice with us! Hear more insights from our other Service Desk alumni here.

Are you ready to explore your Service Desk career with Fujitsu? Click here to find out more.