As more and more organizations tackle their essential move to SAP’s latest enterprise resource planning (ERP) suite, S/4HANA, tailored industry templates considerably speed up this transformation.
One company that has successfully mastered the move is Raysut Cement Company in Oman. It partnered with Fujitsu on an approach that has doubled performance speeds, streamlined operations and added more visibility across the business.
In the resource-intensive building industry, it’s extremely important to focus on smooth running logistics, optimized supply chains and uninterrupted production and distribution processes. Any gaps in the supply of essential materials can halt construction works and cause huge financial losses.
Cement suppliers have an additional challenge to master, since the production process is continuous: once started, it runs for an average of two years. Ensuring uninterrupted production requires efficient, failsafe plant maintenance and enormous amounts of fuel.
Rising fuel costs mean that transport, too, must be carefully planned and timed, since cement the production plants are usually in remote areas while the customers’ construction sites are at far away – and sometimes difficult to reach – locations.
Raysut Cement Company’s (RCC) production plant, for example, is based in the desert, some 1,000 kilometers south of Oman’s capital, Muscat. Founded in 1981, RCC is the largest producer of cement in Oman, but has slowly expanded its reach in Asia, Africa and the Middle East, including operations in the UAE, Somalia and Yemen.
A clear business case for a new ERP system
As it grew, the company recognized that its existing enterprise resource planning platform could not keep up. Its user interface was unpopular with users; employees often resorted to workarounds using manual workflows and paperwork.
This wasn’t only time-consuming and prone to error, it also gave RCC little visibility into what was going on.
To solve this, RCC decided to partner with Fujitsu to upgrade to SAP S/4HANA, aiming for a more user-friendly and mobile-enabled solution that would increase utilization and help enable digital transformation.
As hardware and installation partner, Fujitsu was able to provide an end-to-end solution – including a reliable and proven IT infrastructure for the new SAP system – as well as demonstrating long-standing experience in supporting construction industry customers in the Middle East.
As the icing on the cake, Fujitsu was able to provide the unique advantage of an industry-specific SAP template containing pre-designed business processes and user-friendly dashboards, right out of the box.
Like templates for the automotive, manufacturing and retail industries, but designed specifically for the cement industry, Fujitsu’s SAP Cement Templates are built on real-life business scenarios, best practices, and reflect more than a decade of industry expertise.
With a comprehensive selection of modules – including sales and distribution, finance and controlling, production planning, material management, plant maintenance, truck yard management and overall quality management – the solution spans all businesses processes in the cement industry, from production to sales.
Fujitsu gave RCC the confidence to launch its digital transformation
RCC was able to embark on its transformation project with confidence, by relying on Fujitsu’s Center of Excellence for the cement industry for consulting, implementation – and benefiting from Fujitsu’s capability in providing all required hardware components from a single source.
The deployment team helped map, automate and streamline existing business processes, and based on pre-configured, SAP-certified templates, then designed a solution to fit RCC’s unique needs.
This practical approach meant the entire project, from design to installation and testing, took just under five months, including the commissioning of a completely new IT infrastructure.
The S/4HANA solution is now hosted on Fujitsu Integrated System PRIMEFLEX for SAP HANA, alongside SAP Fiori and SAP SuccessFactors applications. As these applications must be available 24/7 to mobile as well as office users, the backup and recovery of business-critical data are key.
The project team implemented a full disaster recovery solution based on a Fujitsu ETERNUS LT tape system and two backup ETERNUS CS200c appliances running Commvault data protection software. This also provides secure around-the-clock data protection for RCC’s non-SAP solutions, ensuring high availability across all essential business applications.
The move to S/4HANA paid off. RCC found that the new solution performs twice as fast as its predecessor. With automation and support for mobile users, decisions can be acted on instantly.
The company also uses an estimated 50,000 fewer sheets of paper per year: Managers can simply approve purchase orders on a mobile device, and 700 employees use the cloud-based SAP SuccessFactors as a digital HR self-service portal, for example, to track time or to apply for annual leave.
Full real-time visibility of all processes has improved customer service
Most importantly, the system has given RCC full real-time visibility of all transactions, enabling improved customer service. And thanks to its intuitive user interfaces, employees have embraced the new solution with enthusiasm.
According to Said Ahmed Fadhil, Head of IT:
“We have doubled utilization of the new platform, while still having the capacity to expand. The Fujitsu SAP deployment is a historic development for our company, which has allowed us to add and automate business-critical workflows and processes, and make vital information available anywhere, any time.”
And to find out more about specialized Fujitsu solutions for industry, click here.