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AI IS COMING – BUT HUMAN-CENTRIC CUSTOMER SERVICE WILL NOT GO AWAY

AI is coming – but human-centric customer service will not go away

Across the three Connected Retail webinars we ran with research specialists, Planet Retail, one them...

Framing a digital future: our new partnership with Specsavers

It’s with great pleasure today that I can announce Specsavers has chosen Fujitsu as its digital in...

Retail Is Fundamentally About People

Retail Is Fundamentally About People

“Are we too product focused?” was an intriguing question asked during our Connected Store we...

Dear retailers, please shake up your store concept

Dear retailers, please shake up your store concept

It’s time for something other than clothes hangers and hanging rails, bookshelves and bright cold ...

woman shoe shopping

It’s the Hormones, stupid!

During our recent webinar with Planet Retail about The Connected Store, we got talking about hormone...

Does a retail store need to be profitable?

Does a retail store need to be profitable?

It’s a great question, asked during Fujitsu’s second Connected Retail Webinar in November, which...