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A New Model for Customer Experience to beat Amazon

Don’t fight Amazon direct – go guerrilla or die?

The recently announced purchase by Amazon of Whole Foods shows clearly the intent and ability to mou...

Amazon ditch checkouts

It’s all go at AMAZON – are we focusing too much on what they’re doing?

You’re heading to the exit. You have the goods in your bag – ingredients for tonight’s dinner ...

AI IS COMING – BUT HUMAN-CENTRIC CUSTOMER SERVICE WILL NOT GO AWAY

AI is coming – but human-centric customer service will not go away

Across the three Connected Retail webinars we ran with research specialists, Planet Retail, one them...

Retail Is Fundamentally About People

Retail Is Fundamentally About People

“Are we too product focused?” was an intriguing question asked during our Connected Store we...

Dear retailers, please shake up your store concept

Dear retailers, please shake up your store concept

It’s time for something other than clothes hangers and hanging rails, bookshelves and bright cold ...

woman shoe shopping

It’s the Hormones, stupid!

During our recent webinar with Planet Retail about The Connected Store, we got talking about hormone...