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The State of Orchestration 2017

The State of Orchestration 2017

Businesses Increasingly Turning to Orchestration to Tame Hybrid IT Complexity, says Fujitsu Market Report Last month at Fujitsu Forum, I introduced the results of a recent study, commissioned by Fujitsu and undertaken by leading analyst firm Forrester, that ev...

In with service orchestration, out with SIAM

In with service orchestration, out with SIAM

Mike Mathews recently suggested the service desk of the future should reflect the consumer experience. There’s a compelling case for this, but there’s another way of looking at it too… What if the answer is not just about how the service desk can improve...