close
Every shopping list is a rich source of data

Every shopping list is a rich source of data

Shopping lists used to be scraps of paper with hastily scribbled words on them: milk, sugar, Cheerio’s, beer. Now they’re becoming digital. And fast. There are many ‘shopping list’ apps available in both the App Store and Google Play: digital ways to n...

A New Model for Customer Experience to beat Amazon

Don’t fight Amazon direct – go guerrilla or die?

The recently announced purchase by Amazon of Whole Foods shows clearly the intent and ability to mount a challenge in almost any aspect of retail. However, many retailers still struggle to put together a coherent answer to this challenge. Most default to ‘fo...

woman shoe shopping

It’s the Hormones, stupid!

During our recent webinar with Planet Retail about The Connected Store, we got talking about hormone...

I’M NOT A TRANSACTION NUMBER – I’M A CUSTOMER!

I’M NOT A TRANSACTION NUMBER – I’M A CUSTOMER!

Sometimes it pays to listen to the anthropologists. They study the way people behave in groups and s...