Nine Trends that will Transform the Service Desk

Nine Trends that will Transform the Service Desk

Digitalization is pushing the boundaries of IT in the workplace. Professional-personal lines are now blurred and businesses are constantly under pressure to show IT dexterity by providing staff with the same level of technology flexibility they enjoy in their personal lives. Workers are becoming ever more tech-savvy and businesses are beginning to deploy initiatives such

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Gen Y: talkin’ ‘bout our generation

Gen Y: talkin’ ‘bout our generation

When it comes to millennials – or Gen Y –  they’re the subject of constant discussion. But there’s one thing for certain: they’re a powerful addition to any workplace. They’re tech savvy, highly trained, and highly informed. But they have higher expectations and demand more from their employers. So, how can you manage millennials? Questioning

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How vendor partnerships can maximize the value from new technology

How vendor partnerships can maximize the value from new technology

Building ecosystems to simplify cutting edge agility Modern IT departments have enormous budgets and there’s a veritable feast of technology out there to choose from. IT spending worldwide will total $3.5 trillion this year, according to Gartner. The challenge lies in selecting the right technology to drive your business forward and successfully integrating it into

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