When you hear the words “order management process” you tend to think about an arrangement that makes managing orders, inventory and meeting your clients’ needs easier. In reality, however, order management for large organizations can be an overly complex process (even for the company employees, let alone customers). It can be slow, unconnected, restrictive, cumbersome, and without real-time updates. All this combined can turn trivial tasks into a nightmare, leading to incorrect data, decrease in productivity and performance and poor forecasting. In addition, a complex order management process is non-adaptable – it can limit an organization’s potential, precluding it from meeting the requirements of rapidly changing market conditions. However, I know that order management can be simple. Let me share with you some details of a real case.
A global manufacturing company encountered the following problem: it used legacy systems that didn’t fully integrate with the rest of the company’s tech, applications, and data stores, which severely decreased cross-brand visibility with channel partners, sales reps, and customers. After evaluating a number of potential solutions, the company preferred a buy-and-modify approach rather than building an entirely new application suite from scratch. The choice fell on GLOVIA® OM by Fujitsu.
To simplify the introduction of the new system and not cause too much disruption in established channels, GLOVIA OM was integrated with the existing legacy system: the old system would be used as a System of Records while GLOVIA OM was introduced as a System of Engagement.
The results after one year of use were outstanding to say the least: adoption rates by channel partners exceeded all expectations and were significantly higher than that of the legacy system (the number of active users exceeded 1,000 with 85% adoption rate, a 230% increase compared to the previous system).
The new approach increased real-time inventory visibility and created a means of confirming orders against existing supply at the warehouses in relevant locations.
This is just one example. A strong System of Engagement can simplify an order management process in many other ways, for example:
- Categorizing workflow types
- Determining priorities
- Tracking maintenance inventory
- Creating a consolidated inventory database
- Using advanced budgeting features of your OMS
And so much more.
Remember – you can easily modify the solution and adapt it to your needs.
Learn more about the System of Engagement, GLOVIA OM here.